Welcome to NeighborTech Help

NeighborTech Help provides friendly, local assistance for everyday technology problems in homes and small offices. Whether something stopped working, won’t connect, or just doesn’t make sense, John Backer helps neighbors get their technology working the way it should — clearly, patiently, and without confusing jargon.

John holds a Master’s degree in Information Technology and brings more than 30 years of hands-on experience working with technology at every level. His background includes over 10 years on a worldwide IBM team supporting large-scale initiatives focused on combating terrorism, fraud, waste, and abuse.

In addition to his industry experience, John has college-level teaching experience, where he taught technology-related courses and helped students understand complex technical concepts in a practical, easy-to-follow way. This teaching background is a key reason clients appreciate his calm, patient approach and clear explanations.

John has extensive experience with hardware, software, networking, programming, databases, and artificial intelligence. On the hardware side, that includes working with everyday devices people rely on at home — such as desktop and laptop computers (Windows and Mac), printers, Wi-Fi routers and mesh systems, modems, smart TVs, tablets, and mobile devices.

NeighborTech Help also supports today’s connected homes, including streaming devices (Roku, Apple TV, Fire TV), smart speakers, video doorbells, security cameras, thermostats, lighting systems, and other smart home devices. John understands how these devices should work together — and how to fix them when they don’t.

• Computer troubleshooting, upgrades, tune-ups, and new device setup
• Wi-Fi and router setup, mesh networks, and coverage improvements
• TVs, streaming apps, and device configuration
• Smart home setup: speakers, cameras, doorbells, lighting, and hubs
• One-on-one training and easy-to-understand technology guidance

Tip: Save this number now so you have it when technology decides not to cooperate — 520-519-9449